TLE007 ALOCASIA AUREA VENOM VARIEGATED | SUPER RARE

The Leaf Exchange is committed to providing healthy, high-quality plants. In the event that issues arise during packing, shipping, or delivery, we will provide warranty support in accordance with the terms outlined below.

1. General Warranty Conditions

• The warranty is valid for 24 hours from the time the shipment is marked as delivered to the Buyer's address.

• All warranty claims must be submitted within the warranty period.

• To qualify for warranty coverage, the Buyer must provide:

  • A continuous unboxing video starting from the unopened package until all plants have been completely removed.

  • Clear photos and videos of each affected plant.

  • Evidence showing the quantity of affected plants and the specific issue.

• Claims submitted without sufficient evidence or after the warranty period may not be accepted.

• Warranty compensation is provided as replacement plants or store credit toward a future order, unless otherwise stated in this policy.

• Warranty benefits cannot be exchanged for cash.

2. Issues Caused by The Leaf Exchange

3. Issues Caused by the Shipping Carrier

4. Special Support Cases

5. Remote Islands & Non-Service Areas

6. Lost or Delayed Shipments

6.1 Lost Shipment

If a shipment is officially confirmed as lost by the shipping carrier, the customer may choose one of the following options:

Option A

• Refund 50% of the total invoice value, including shipping charges.

• If the shipment is later recovered and successfully delivered, no additional warranty or compensation will apply.

Option B

• Place a replacement order by paying 50% of the original invoice value, including shipping.

• The replacement shipment remains fully covered under this warranty policy.

6.2 Delayed Shipment

Transit delay of 5 days or less

The standard warranty policy applies.

Transit delay of 6 days or more

Variety-related issues

• Incorrect plant supplied.

• Fully green plant received instead of a variegated plant.

These issues remain fully covered under the standard warranty.

Quality deterioration caused by extended transit

The customer may choose one of the following:

• Receive a replacement plant by paying 50% of the plant value, with shipping covered by The Leaf Exchange; or

• Receive a 50% refund of the affected plant's value.

7. Cosmetic Conditions Not Covered by Warranty

The following conditions are considered normal shipping stress or natural characteristics and do not affect the plant's long-term health or ability to grow. These conditions are not covered under warranty:

• Slight yellowing around leaf edges.

• Minor browning or burn on variegated areas.

• Yellowing or natural loss of older leaves.

• Slight yellowing or browning at the leaf tip.

• Minor folds, wrinkles, or creases caused by packing.

• Slightly bent or misshapen leaves due to transportation.

• Small tears or cosmetic blemishes that do not affect the growth point.

• Temporary loss of color caused by shipping stress.

• Minor color variation resulting from temperature or light exposure during transit.

• Mild dehydration where the plant is expected to recover with proper care.

• Minor root damage while the root system remains healthy.

• Natural variation in leaf size, plant size, number of leaves, internode length, or variegation pattern.

• Slower growth or changes in appearance caused by the customer's growing conditions after delivery.

8. Warranty Exclusions

The following situations are not covered under this warranty:

• Damage resulting from improper handling, unpacking, repotting, or care after delivery.

• Failure to provide the required unboxing video and supporting evidence.

• Claims submitted more than 24 hours after delivery.

• Changes in variegation, leaf shape, color, or growth habit after the plant has acclimated.

• Damage caused by weather, pests, disease, or environmental conditions after delivery.

• Customer dissatisfaction related solely to cosmetic appearance that does not affect the plant's health or future growth.

9. Final Notes

• The Leaf Exchange reserves the right to determine the appropriate resolution for each warranty claim.

• Replacement plants are subject to stock availability. If the same plant is unavailable, store credit or an equivalent replacement may be offered.

• Variegation, leaf shape, coloration, and overall appearance are natural characteristics that may vary from plant to plant and are not considered defects unless otherwise stated in the product listing.

• By placing an order, the Buyer acknowledges and agrees to the terms of this Warranty Policy.